Who we are
Our website address is: https://alloacounselling.com.
What personal data we collect and why we collect it
This Policy sets how Alloa Counselling uses and protects any information that you give Alloa Counselling when you visit this website and what we do with the signed contracts and session notes.
Information collected on this website
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We keep contact form submissions for 3 months for customer service purposes, but we do not use the information submitted through them for marketing purposes. All form submissions are sent directly to Alloa Counselling’s email address.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We use Google Analytics to collect anonymised data about visits to our website to improve our services. You can disable tracking by clicking here: Disable Google Analytics.
Who we share your data with
We do not share your website data with anyone.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Hand written information collected and stored in filing cabinets in the office
Our contract includes your name, address and telephone number and the name and telephone number of your next of kin. Your client number will also be on the contract. This will be stored in a locked filing cabinet for 5 years. The client assessment form and subsequent counselling session notes can be identified by your client number and they will be stored in a separate locked filing cabinet together in a different room for 5 years. The assessment form includes your date of birth and your doctors contact details. The assessment form also contains details of your history, your presenting issues and your aims and goals for counselling.
As per the contract all your information is confidential, there is however 3 occasions when we may wish to take advice from other professionals. (1) If there is a danger of serious harm to yourself or (2) to another or (3) if you are reporting current or recent child abuse. We will usually discuss this with you first. The counsellor may also wish to discuss this with a senior member of staff.
All counsellors are required by the BACP&COSCA code of Ethics and Practice, to attend monthly supervision where they discuss their casework. Counsellors always protect clients’ identities when discussing cases.
The E Centre
ALLOA, FK10 3LP